[ NOTE: machine translation with the help of DeepL translator without additional proofreading and spell checking ]
Did I mention how great I think the continuous development and release of solid market-ready new features in the Pure Storage portfolio is?
But even better is the fact that you will never have to invest a dime to take advantage of all these new features. All-Software inclusive - implemented and future upcoming.
The next weeks I will be able to tell you about some new features, but I have been waiting for today for months. Within Pure1 they have created another extremely convenient option to connect Pure customers with support: you can now book upgrades of your systems directly in the Pure Storage Cloud portal (Pure1). Simply select system, day, time and the desired Purity version and Support will independently perform the upgrade as part of your maintenance contract/subscription. Of course do not forget to activate the Remote-Assist (RA), otherwise the support will stand "in front of closed doors" ツ .
I find this option brilliant, as it will provide my customers with the possibility of an even better support experience and a certain automatism in the upgrade process - no need for writing mails to ask for available update time slots. You could also say "that's complaining on a high level", but if you have nothing else to complain about. The Net Promoter Score (NPS) and the support experiences of my customers also confirm this - it's not just pure marketing!
Pure1 Upgrade Insights
Maybe some of you have already heard about the latest Pure1 features, because they are always displayed in the top section of the dashboard and with a "NEW" badge in the menu:
Via the menu item Cases we get to the new Upgrade Planner. I had actually (time of the screenshots) opened two tickets for an upgrade of two customer systems via the "old way" a few days ago.
Request Service (button at the bottom of the web page) > Upgrade Purity Software takes you to the new upgrade scheduler.
I want to upgrade the two test systems (PURE-X50-1 and PURE-X50-2) to the latest Purity. The process is structured like a wizard and therefore self-explanatory. Select, next, ... "Request Update". Don't be irritated by the large number of systems, because I have some customers who have registered me as "External User" for their systems. Pictures of the new feature say more than a thousand words:
Finally, the ticket with the upgrade request is visible in my Pure1 account.
With the confirmation of the booked upgrade period, the compliance with the official best practices, the activation of the RA and the final release of the upgrade is requested. Respond to this mail depending on your preferences and
the desired course of action.
Personally, I always give Pure Storage Support the immediate upgrade approval "GO" at the posted time period - "I give you permission to perform the upgrade at the scheduled date/time without further confirmation". However, you must always make sure that the RA time window (maximum 48 hours) is still active, so that support can then connect directly on the day of the upgrade. If there are any findings/confirmations during the health checks (pre-upgrade), the update would be put "on hold" and postponed until clarification with the customer.
Once the upgrades (+ health check) are completed, the customer is then notified and the ticket is officially closed with customer approval.
I still had the wrong time zone stored for my Pure1 account. Therefore, my request was also made in the time zone (GMT-8). I can easily change this via the Pure1 user profile (top right) for the future.
More info - Links
All officially published setting options in the GUI but also CLI can be read via the "on-board" user guides of the Pure Storage systems.
Click on "Help" in the Purity main menu.
The User Guide is structured like the main menu and can be opened downwards. A search function is also integrated - within here you can also search for keywords.
WEB: Pure Storage (Pure1) support portal - Ticket system and support *(requires registered FlashSystems)
PHONE: Pure Storage phone support: GER - (+49) (0)800 7239467; INTERNATIONAL - (+1) 650 7294088